* Click the "Sign In" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

* Click the "Sign In" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

* Click the "Sign In" link at the top right hand side of our site to track your order.

My order never arrived:

* Click the "Sign In" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 877-316-9930 for assistance.

An item is missing from my shipment.

* Click the "Sign In" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 877-316-9930 for assistance.

When will my backorder arrive? :

* Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How do I create an account?

1) Click the "Sign In" link at the top right side of our site. 2) Click on "Click Here To Register". 3) Fill out the info and click on the "Register"button.

How do I edit my account information?

* Click the "Sign In" link at the top right hand side of our site to edit your account information.

How much is my shipping?:

* Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password :

* Click the "Sign In" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?

* Please click the "Returns" button at the bottom of the website for more information on returning an item.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Sign In" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Call Us: (877) 316-9930

Factory by Washington Wallpaper Products Below

Purchase inspiring patterns from the Factory collection by Washington. Factory recreates urban and industrial environments with elements both fabricated and natural. This collection compliments settings both traditional and contemporary with its neutral palette. Family owned since 1971. 1st Quality guarantee.

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