Free Shipping Over $99
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Below you will find frequently asked questions that we compiled together for you to provide optimal customer service.
Has my Order Shipped
* Click the "Sign In" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
* Click the "Sign In" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
* Click the "Sign In" link at the top right hand side of our site to track your order.
My order never arrived:
* Click the "Sign In" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 877-316-9930 for assistance.
An item is missing from my shipment.
* Click the "Sign In" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 877-316-9930 for assistance.
When will my backorder arrive? :
* Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
How do I create an account?
1) Click the "Sign In" link at the top right side of our site. 2) Click on "Click Here To Register". 3) Fill out the info and click on the "Register"button.
How do I edit my account information?
* Click the "Sign In" link at the top right hand side of our site to edit your account information.
How much is my shipping?:
* Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password :
* Click the "Sign In" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
* Please click the "Returns" button at the bottom of the website for more information on returning an item.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Sign In" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Do you ship to my country?:
* Please create an account by clicking the "Sign In" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. All international customers are responsible to pay taxes and customs for their country.
What are my payment choices?
* During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?:
* Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. If shipping is not calculated on your order please call our toll free number or email us. Your order will be put on hold if shipping is not calculated and will not ship until shipping is paid.
International orders have to ship to us from the manufacturer prior to shipping to the customer. Delivery times vary depending on the manufacturer. Please call or email us if you would like an estimated delivery time to your location.
What is the return policy?
* * Please click the "Returns" button at the bottom of the website for more information on returning an item. Please note the manufacturers Cole and Sons and J.F. will not accept returns for their products unless there is a defect.
* It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Low Price Guarantee:
* It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy:
* Please click the "Privacy" button at the bottom of the website for more information on Privacy..
Security:
* This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Do I have to pay sales tax? :
* You only have to pay sales tax if you are located in the same state as our warehouse VA.
I have a question on my charges :
* Click the "Sign In" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance at 877-316-9930.
I need a copy of my receipt/invoice :
* Click the "Sign Inn" link at the top right hand side of our site to print invoices.
When will my credit appear on my account? :
* Credits usually take 7-10 business days from the time we receive your item(s).
How do I find my product? :
* To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?:
To navigate this website, simply click on the "products" tap then select the categorie you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon? :
* After adding items to your cart, click the "My Shopping Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
How do I contact you?
Call us toll free 877-316-930 or click on the "Contact" tap and to find out more info on how to reach us.
Shipping US
We ship via UPS or USPS Ground at no charge to our customers located in the Continental US for orders where the merchandise ordered is a total of $99.99 or more. Free Shipping is not available for Phillip Jeffries. Customers can choose to upgrade their shipping options. These orders will be processed and shipped within 24 hours following the day the order is placed with us for all in stock product. Next Day Air packages will be delivered by 5:00 pm the next business day after the order ships (i.e.: current date + 2 business days). 2nd Day Air packages will be delivered by 5:00 pm within 2 business days after the order ships. FOR THIS OPTION YOU WOULD NEED TO CALL 877-316-9930 TOLL FREE
Sales Tax
ONLY Virginia RESIDENT CUSTOMERS ARE REQUIRED BY LAW TO PAY SALES TAX AT TIME OF PURCHASE FROM Mahones Wallpaper Shop. CUSTOMERS FROM ALL OTHER 49 STATES ARE NOT REQUIRED BY LAW TO PAY SALES TAX AT TIME OF PURCHASE FROM Mahones Wallpaper Shopr AND THEREFORE MAHONES WALLPAPER SHOP DOES NOT COLLECT SALES TAX FROM CUSTOMERS OTHER THAN THOSE WHO ARE RESIDENTS OF VIRGINIA. Customer's invoice will include complete product pricing, all applicable handling costs, shipping charges and any applicable sales tax. For Virginia Purchasers claiming an exemption from Sales Tax., purchasers must place their order through the toll-free sales line 888-305-8020 and provide the sales person with a valid sales tax exemption certificate.
Limited Liability
Limitation of Liability Mahone and Sons Wallcovering Inc shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Mahone and Sons Wallcovering Inc has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
Typographical Errors In the event that a Mahone and Sons Wallcovering Inc. product is mistakenly listed, emailed communicated at an incorrect price, Mahone and Sons Wallcovering Inc reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Mahone and Sons Wallcovering Inc reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Mahone and Sons Wallcovering Inc shall issue a credit to your credit card account in the amount of the incorrect price.
